Booking and payments software for Vancouver massage clinics
FlatPurse Flow is booking and payments software for massage clinics, built in Edmonton for clinics in Vancouver and across Canada. Clients book online by therapist and treatment length, and AutoPilot reminds them when their next treatment is due.
What Vancouver massage clinics use Flow for
- Online booking by therapist and length. Set 30, 60 or 90-minute treatments, each with its own price, and show each therapist's real availability.
- Rebooking reminders. Clients on a treatment plan are reminded when it's time for their next session.
- No-Show Recovery. Missed sessions trigger a rebook message about an hour later.
- Taxable or exempt, per service. Mark each service taxable or exempt, so receipts follow your province's rules.
- Tap to Pay. Take credit and Interac on an iPhone at the front desk. No terminal to buy.
- Client history. Every client's visits, spend and notes in one place.
Built for British Columbia
British Columbia businesses charge 5% GST. BC's 7% PST applies to retail products; most personal services aren't subject to PST, so Flow charges it on products and lets you turn it on for services if it applies to yours. Deposits aren't taxed; tax is charged on the final bill. Confirm each service with your accountant.
Vancouver massage clinics on Main Street and in Kitsilano keep clients on recurring treatment plans. Flow takes no commission on new clients, reminds existing ones when their next session is due, and follows up on missed ones.
“I built Flow in Edmonton because I watched salon owners lose money to empty chairs and marketplace fees they couldn't see. Flow fills the chair, takes the payment and never takes a cut of a new client.”
George Ogunbande, Founder, FlatPurse Flow
No marketplace commission
Flow never takes a cut when a new client books you. Card payments are Stripe's standard rates, paid by your shop: 2.7% + 20¢ tapped, 30¢ flat for Interac and 2.9% + 30¢ online.
Questions Vancouver massage clinic owners ask
- Is massage therapy taxable?
- It depends on your province and whether massage therapy is a regulated health profession there. In British Columbia, services generally carry 5% GST, plus 7% PST on retail products. Flow lets you mark each service taxable or exempt. Confirm your own status with your accountant.
- How fast can I switch?
- Under a day, and we import your clients for you.
- Do I need a card terminal?
- No. Tap to Pay works on a compatible iPhone: 2.7% + 20¢ per tapped credit card and 30¢ flat for Interac.
Everything in Flow
- Bookings: online booking page, calendar, staff assignment and real-time availability.
- Clients: full client history and lifetime value, plus automatic segments on Pro and up: New, Loyal, VIP, Overdue, Churn Risk.
- Team: staff profiles, availability, invitations and performance.
- Tap to Pay: take credit and Interac on an iPhone. No card reader to buy.
- Canadian sales tax: GST, HST, PST, RST and QST for all 13 provinces and territories, applied on the final bill.
- AI Front Desk: answers client questions and books appointments while you work.
- Daily Brief: each morning, today's bookings, yesterday's revenue, AutoPilot activity and what needs your attention.
- AutoPilot: No-Show Recovery about an hour after a missed appointment, Last-Minute Slot Filler, win-backs, rebooking reminders and birthday offers, with the revenue it recovered.
- Flow Coach: AI coaching on what to change to grow revenue.
- Business Health Score: one number that tracks how your business is doing, with what's moving it.
- Revenue forecasting: see next month's revenue before it happens.
AI Front Desk and the Daily Brief come with Pro. AutoPilot, Flow Coach, the Business Health Score and revenue forecasting come with Pro+. See plans.
No card required. Full Pro+ access during the trial. Set up in under a day. We'll move your clients over for you.