FlatPurse Flow
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How do I reduce no-shows at my salon or barbershop?

Short answer

Take a deposit for new clients and long services, send reminders with a reschedule link, publish a clear cancellation policy, and follow up fast when someone misses. Deposits and reminders prevent most no-shows; an automatic rebook message and slot filling recover the revenue from the rest.

  1. Take a deposit for new clients and long services. In Flow, text a payment link for the deposit.
  2. Send reminders before every appointment. Flow sends them automatically.
  3. Publish a clear cancellation policy where clients book.
  4. Fill the gap automatically. Flow's Last-Minute Slot Filler offers the open time to clients who want an earlier appointment.
  5. Follow up within the hour. Flow's No-Show Recovery messages the client about an hour after the missed appointment, while they still want the service, with an easy rebook link.

For the math behind why follow-up matters, read what a no-show really costs a Canadian salon.

Everything in Flow

  • Bookings: online booking page, calendar, staff assignment and real-time availability.
  • Clients: full client history and lifetime value, plus automatic segments on Pro and up: New, Loyal, VIP, Overdue, Churn Risk.
  • Team: staff profiles, availability, invitations and performance.
  • Tap to Pay: take credit and Interac on an iPhone. No card reader to buy.
  • Canadian sales tax: GST, HST, PST, RST and QST for all 13 provinces and territories, applied on the final bill.
  • AI Front Desk: answers client questions and books appointments while you work.
  • Daily Brief: each morning, today's bookings, yesterday's revenue, AutoPilot activity and what needs your attention.
  • AutoPilot: No-Show Recovery about an hour after a missed appointment, Last-Minute Slot Filler, win-backs, rebooking reminders and birthday offers, with the revenue it recovered.
  • Flow Coach: AI coaching on what to change to grow revenue.
  • Business Health Score: one number that tracks how your business is doing, with what's moving it.
  • Revenue forecasting: see next month's revenue before it happens.

AI Front Desk and the Daily Brief come with Pro. AutoPilot, Flow Coach, the Business Health Score and revenue forecasting come with Pro+. See plans.

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