FlatPurse Flow | Effective Date: June 2026 | Last Updated: August 2026
These Terms of Service ("Terms") form a binding agreement between you and FlatPurse Inc. ("FlatPurse," "we," "us," or "our"), a company incorporated in Alberta, Canada, governing your access to and use of the FlatPurse Flow platform, including our website at flatpurse.com, our applications, APIs, and related services (collectively, the "Service").
By creating an account, clicking "I agree," or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.
You must be at least 18 years old and have the legal capacity to enter into a binding contract. If you are using the Service on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
FlatPurse Flow is a software-as-a-service platform designed for service businesses. Features include online booking, point-of-sale (POS), website building, marketing automation, AI-assisted tools (including the "Flo" booking assistant), staff commissions, FlowPoints loyalty, memberships, and multi-location management. Specific features depend on your subscription tier.
We may add, modify, or remove features over time. We will not make material reductions to the core functionality of your active paid plan without reasonable notice.
FlatPurse Flow is offered in tiers, including a free Basic plan (limited to 50 appointments per month), Pro, Pro+, and Enterprise (custom, per-location pricing for multi-location businesses). Current pricing, features, and limits are described on flatpurse.com and may be updated from time to time.
From time to time, we may offer beta programs, founder pricing, or promotional offers. Special terms (such as locked-in pricing or feature availability) will be communicated at the time of the offer and supersede conflicting provisions of these Terms only to the extent expressly stated. Participants in the Founders Beta program are also bound by the Founders Beta Agreement.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; you will retain access to paid features until then.
Except where required by applicable consumer-protection law, all fees are non-refundable. Specific refund rules are described in our Refund Policy, which is incorporated into these Terms by reference.
"Your Content" means all data, files, images, text, audio, video, and other content that you, your staff, or your end customers submit to the Service, including your end-customer records.
Your use of the Service is also subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree not to, and not to allow others to:
We may suspend or terminate accounts that violate these rules.
Payments processed through the Service (including end-customer payments collected by Business Users) are handled by Stripe, Inc. ("Stripe"). By using these features, you agree to be bound by the Stripe Connected Account Agreement and Stripe Services Agreement. FlatPurse is not a bank, money services business, or payment processor and is not responsible for the actions or omissions of Stripe.
You are responsible for chargebacks, refunds, disputes, and any associated fees relating to transactions processed through your Stripe account.
The Service may interoperate with third-party products and services (for example, Google, Meta, email and SMS providers, calendars, and accounting tools). Your use of those services is subject to their respective terms. We are not responsible for third-party services and do not endorse them merely by enabling an integration.
The Service includes AI-powered features (including the "Flo" booking assistant, AI marketing tools, and predictive analytics). You acknowledge that:
The Service, including all software, designs, text, graphics, logos, and trademarks (collectively, the "FlatPurse IP"), is owned by FlatPurse or its licensors and is protected by intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your internal business purposes.
You may not use FlatPurse trademarks or branding without our prior written consent, except for descriptive references permitted by law.
If you provide suggestions, ideas, or feedback about the Service, you grant FlatPurse a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose, without obligation to you.
Each party agrees to protect the other party's non-public business or technical information that it receives under these Terms with the same care it uses to protect its own confidential information, and at least with reasonable care. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party.
The Service is provided "as is" and "as available." To the maximum extent permitted by law, FlatPurse disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI-generated outputs will be accurate or suitable for any particular purpose. You are responsible for your business decisions and for compliance with laws that apply to your business.
To the maximum extent permitted by law, in no event will FlatPurse, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of the Service, even if advised of the possibility of such damages.
Aggregate liability: FlatPurse's total aggregate liability for any and all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid to FlatPurse for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) CAD $100.
Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless FlatPurse and its directors, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or the rights of a third party, including end customers.
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Subject to applicable consumer-protection rights you may have in your jurisdiction, you and FlatPurse agree that the courts located in Edmonton, Alberta will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.
Before initiating any formal legal proceeding, the parties agree to attempt in good faith to resolve disputes informally by contacting us at the address below.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of those changes. If you do not agree, you must stop using the Service.
Questions about these Terms? Contact us:
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