FlatPurse Flow | Effective Date: June 2026 | Last Updated: August 2026
This Refund Policy explains when FlatPurse Inc. ("FlatPurse," "we," "us") issues refunds for subscription fees paid for the FlatPurse Flow platform. It is incorporated into and forms part of the FlatPurse Flow Terms of Service. By using the Service, you agree to this policy.
Except as expressly stated in this policy or required by applicable law, all subscription fees paid to FlatPurse are non-refundable. This applies to:
Cancelling your subscription stops future charges but does not entitle you to a refund of amounts already paid. You will retain access to paid features until the end of the current billing period.
Founders Beta participants who activate an annual plan agree to annual billing at the time of sign-up. Annual fees are charged upfront and are non-refundable once the billing period begins, except as required by law.
If FlatPurse discontinues the Founders Beta program or the Service entirely before the end of your annual billing period, we will provide a pro-rated refund for the unused portion of your subscription.
If you are charged more than once for the same billing period due to a technical error on our part, we will refund the duplicate charge promptly upon verification.
If you believe a charge was made to your account without your authorization, contact us immediately. We will investigate and, where confirmed, reverse the charge.
If FlatPurse permanently discontinues the Service, we will provide a pro-rated refund for any prepaid annual subscription fees covering the period after the discontinuation date.
Nothing in this policy limits rights you may have under applicable Alberta or Canadian consumer-protection legislation, including, where applicable, Quebec's Consumer Protection Act. Where such laws require a refund, a cancellation right, or different notice periods than those stated in this policy, the applicable law governs and we will comply.
FlatPurse is not responsible for refunding transaction fees charged by Stripe or other third-party payment processors on payments you make to us — where a refund is approved under Section 3, you receive the full amount originally charged, and FlatPurse bears any non-refundable processing cost on that transaction.
This section does not apply to end-customer transactions processed through your own Stripe Connected Account. Stripe's own refund and dispute policies govern those payments, and for chargebacks and disputes initiated by your end customers, you remain responsible under your Stripe Connected Account Agreement.
To request a refund under one of the exceptions in Section 3, contact us within 30 days of the charge:
We will acknowledge your request within 3 business days and aim to resolve it within 10 business days. Approved refunds will be returned to the original payment method. This 30-day window governs requests made directly to FlatPurse and does not limit or replace any right you may have to dispute a charge with your card issuer or bank.
We may update this Refund Policy from time to time. We will post the updated policy at flatpurse.com/refund-policy and update the "Last Updated" date above. For material changes, we will provide at least 30 days' notice by email or in-app notification before the change takes effect. Continued use of the Service after that date constitutes your acceptance of the updated policy.
Questions about this policy? Reach us at:
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FlatPurse Flow: Refund Policy | flatpurse.com/refund-policy